Octopus Energy Faces Backlash Over Sudden £75 Exit Fees Amid Energy Price Surge Saturday, March 7, 2026 octopus energy exitfees fixedtariffs gasprices inflation iranconflict customerservice wholesalecosts energycrisis Octopus Energy has come under fire from customers upset by the sudden introduction of exit fees on fixed-rate energy contracts. The fees, which have leapt from £0 to £50 and now £75 within a week, have frustrated many users, … Read More
Nationwide Updates Online Banking with Highly Requested Transaction Notifications Feature Sunday, March 1, 2026 nationwide banking notifications transactions alerts mobileapp customerservice switching overdraft birmingham Nationwide Building Society has announced progress on a new feature that many of its customers have eagerly awaited: transaction notifications. This update aims to improve how users monitor their transactions through … Read More
Lloyds Bank Ends In-Branch Account Opening, Directs Customers Online Friday, February 27, 2026 lloydsbank branches digitalbanking accountopening highstreet customerservice bankingchange financialservices onlinebanking consumerrights Lloyds Bank has announced it will no longer open new accounts for customers at its branches, marking a significant shift towards digital banking. This change means that services such as opening joint, premium, or student … Read More
O2 Issues Warning After Customer Receives £42,000 Data Roaming Bill Monday, February 23, 2026 o2 roaming billing datacharges currys customerservice financialombudsman telecom smallbusiness contractdispute Andrew Alty, a small business owner, was shocked to receive a staggering £42,000 bill from O2 for data roaming charges incurred during a holiday to Morocco. Initially, he received a £22,000 bill while still abroad and, upon … Read More
British Gas Resumes Door-to-Door Sales in UK After 15 Years Friday, February 20, 2026 britishgas doortodoor energysales consumerrights ofgem elderlyprotection customerservice coolingoff energysuppliers salestactics British Gas has quietly reintroduced door-to-door sales, a practice it abandoned 15 years ago amid concerns over consumer pressure. Back in 2011, the company’s managing director Ian Peters called face-to-face selling “no … Read More
Barclays Unveils 'World-Class' AI-Powered Service Enhancing Customer Experience for 20 Million Friday, February 6, 2026 barclays genai artificialintelligence customerservice contactcenters efficiency customerexperience banking innovation technology Barclays has announced a groundbreaking initiative utilizing generative artificial intelligence (GenAI) to enhance its customer service operations, benefiting over 20 million customers, primarily in the United States. The … Read More