Banks and Building Societies Overtake Retail in UK Customer Satisfaction Index Thursday, July 16, 2026 ukcsi banking satisfaction nationwide buildingsocieties customerservice consumerduty digitalbanking financialservices trust For the first time in many years, banks and building societies have surpassed the retail sector in the latest UK Customer Satisfaction Index (UKCSI). Nationwide Building Society emerged as the top brand within the banking … Read More