9 Things Toby Carvery Staff Wish Every Customer Knew About Their Job

Sunday roast dinners just wouldn’t be the same without Toby Carvery, a beloved UK chain known for its hearty all-you-can-eat carvery spreads. With over 150 locations nationwide, it’s often the top choice for those craving a traditional roast and all the trimmings. But while customers enjoy their meals, the staff behind the scenes experience the job quite differently.

We spoke with several Toby Carvery employees who candidly shared what it’s really like working there—the good, the frustrating, and the downright surprising. Here are nine things they wish customers knew about their daily work life.

Free Food Perks: One of the biggest perks is the delicious free meals. Many staff members enjoy coming off their shifts with a full plate of roast potatoes and gravy, sometimes even free of charge. This is especially appreciated during rough mornings, like hangovers, when a hearty meal works wonders.

Busy Sundays Mean Crowded Floors: Sundays are peak times, and the carvery becomes packed with guests. Staff spend a lot of time weaving through diners with plates in hand, apologizing for any inconvenience but wishing customers would clear the way to make service smoother.
Self-Service Drinks Help Staff: Customers who refill their own bottomless drinks make a big difference. Employees often have to spend extra time topping up drinks when customers ask repeatedly, which slows down other tasks.
Gravy Smells Linger: A surprisingly relatable downside is the smell of gravy that clings to clothes—even after the shift ends. This lingering aroma often follows staff home, much to their surprise.
Tough on Feet: The job demands being on your feet all day, coupled with slipping and sliding in shoes. Employees often suffer blisters, bruises, and hardened soles, making even their holidays less comfortable.
Temptation is Everywhere: Despite all the activity, the constant aroma of roast dinners can be a real challenge. Many staff confess it’s hard to resist indulging once they’re off the clock, which isn’t great for their waistlines.
Running Out of Meat Can Be a Bonus: While customers fear running out of their favorite roast meats, staff see it differently. When supplies run low, shifts can end early, offering them unexpected free time.
Discounts Extend to Loved Ones: Staff perks also benefit friends and family, who receive a 33% discount when dining with an employee, making it easier to share the experience with loved ones.
Appreciate the Clean-Up Crew: Even though the carvery is largely self-service, there’s a hardworking team clearing tables and washing up behind the scenes. Staff ask customers to appreciate their efforts, especially during busy periods, and be patient and courteous.

Next time you enjoy a tasty roast at Toby Carvery, keep these insights in mind. The staff work hard to keep your plates full and your Sunday traditions alive.